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There are several errors in your blog post here, even though you just wrote one sentence yourself.
1) Skrill/Moneybookers does not work in the adult industry. Just check our AUP. During my 3+ years no one has ever on-boarded a customer within the Adult industry or a merchant who is remote close to this industry.
2) Our pricing model is not obscene, not more than anyone else like Klarna, Dibs, PayPal etc. We have 2 different pricing models. One which is based on no monthly fees and with a fixed fee and a percentage per transaction for our smaller customers who just wants to get started without signing and contracts that binds them for a long period. Same model that PayPal and Payson is using, but were 90% of the times cheaper.
And then we have a classic payments processor model where we only act as a “PSP” and charge a small fee (cent per transaction) + monthly and setup fees. Similiar to Worldpay, Dibs, Global Collect etc.
About me:
I’m the Head of Nordics, worked for Skrill for 3+ years and I work with some of our biggest clients in the Nordics.
I’ll be more than happy to invite you to our office in Stockholm and I can explain how we work. Cause the things mentioned in your post and in the Quora post just isn’t true.
Best regards,
Daniel Strömberg
Head of Nordics
Skrill
Thank you Daniel, I probably had a very old version of MoneyBookers in mind (2005). The post will be fixed.
Skrill is the worst company I have ever dealt with. I think they only pick up the scraps that PayPal doesn’t want to accept since I notice mostly new companies use Skrill.
I’ve had a horrible experience with them dealing with Eastern European representatives for the English language who are self-minded, don’t care about customer service and act like they own the company. When asked they won’t put you through to the supervisor and act practically like they own the company.
They asked me for a utility bill and personal i.d. and more to verify my identity and only after I did that did they increase my limit on spending from 700 euros in 2 months to 2000 euros in 2 months. How you buy a laptop with this company is insane. Also when asked for a further increase they declined saying once you go over your limit will we think about it, stated by a self-minded Eastern European who kept answering my calls even though I called at different times trying to talk to someone else.
They are extremely rude, self-minded and act like they own the company. They obviously don’t realize or are mentally ill to realize they work as customer service.
So basically it’s the worst company you can possibly deal with and a heads up to all companies out there if you want really bad customer service and horrible business outsource to one of these Eastern European nation.